Where is my confirmation email?

After you place your order you will receive a confirmation email. You will then receive an email as soon your order has been dispatched. If you cannot find these emails please check your junk folder.

Where is my order?

Orders are dispatched first class via Royal Mail and take 1/4 working days to arrive for UK residents. If you still have not received your order by the stated delivery time then email us at bravuraboutique@live.co.uk. Please include your name and order number in the email. 

Please allow 48 working hours for your email to be replied to.

Can I return my order?

Yes, you can return your order within 14 days as long as it is in its original condition. We will not accept returns with any make up marks or signs of wear. Unfortunately sale items, swimwear and bodysuits are all non-returnable. We regret to inform you that any original shipping fees or return shipping charges are non-refundable. If you received free shipping the original postage cost will be taken from your refund. 

We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.

All returns will be processed within 10 business days of receiving your item.

You must email bravuraboutique@live.co.uk for the correct returns address before sending any item back. 

Please see our full refund policy at the checkout. 


How can I contact you?

Email us at bravuraboutique@live.co.uk. If it is an order enquiry please include the order number.

Please allow 48 working hours for your email to be replied to.

How do I clean my products?

All products are hand-wash ONLY unless stated so on the label. This is because most of our products are made from delicate materials that are not suited to machine washes.