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FAQs/RETURNS

Size Guide
Where is my confirmation email?

After you place your order you will receive a confirmation email. You will then receive an email as soon your order has been dispatched. If you cannot find these emails please check your junk folder.

Where is my order?

Orders are handmade and then dispatched via the Royal Mail. It takes 5/10 days for an order to be made and delivered or 2/3 days if you select “rush order” at the checkout.

Delivery to USA 5/20 working days.

Delivery to Australia 5/20 working days.

If you still have not received your order by the stated delivery time then email us at bravuraboutique@live.co.uk. Please include your name and order number in the email. 

It is your responsibility to ensure you provide us with the correct and up to date delivery address.

Can I return my order?

Yes, returned items will be provided with store credit.

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit if:

  • The item does not fit you,
  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

      In order for us to be able to accept your return, it must meet the below requirements :

      - The item is unworn and in original condition.
      - The item has absolutely no marks or stains (including makeup and spray tan).                                                          - The item is returned to us within 14 days from delivery date.

      The customer is responsible for all return shipping costs.

      We always recommend returning your items via a recorded service as we unfortunately cannot be held responsible for any items that do not reach us.

      All returns will be processed within 10 business days.

      You must email bravuraboutique@live.co.uk for the correct returns address before sending any item back. 

      How can I contact you?

      Email us at bravuraboutique@live.co.uk. If it is an order enquiry please include the order number.

      Our Instagram messages are not monitored.

      Please allow 48 working hours for your email to be replied to.

      How do I clean my products?

      All products are hand-wash ONLY unless stated so on the label. This is because most of our products are made from delicate materials that are not suited to machine washes.

      Please iron items on a very low heat.